Return policy

We are sure that you will be satisfied with the products you purchase from our website , but sometimes ideas may change . Please read the information below . As always , our experienced team is just an email away ! If you have any questions, you can contact us by e-mail or phone .

 

deraf.shop@gmail.com

 

Phone: +90 5075166354

 

· If you are not satisfied with your products for any reason , you can return your order at buyer's expense within 14 days after receiving it.

· The cargo company we have an agreement with is Aras Kargo. You can only provide free shipping with Aras Cargo . If you choose a different company, our company will not cover the payment .

· Please package the product with its original packaging, in complete and resalable condition. (Returns are not accepted for products without original packaging).

· Please fill in the return section on the invoice you received and return it to us together with the product .

· After delivering the product to cargo, we kindly ask you to share your cargo tracking number.

· Please ensure that all returned items are well packaged to avoid damage during shipping .

· DekoRaf is not responsible for items damaged or lost during return .

· After inspecting the returned products , we will process the refund within 1-3 business days .

· If your return does not meet these criteria , this policy will not apply.